Xakia

This article provides a structured reference for common errors encountered within the Xakia–iManage integration. Each entry sets out the error as it appears, the likely cause, and the recommended steps to resolve it.

iManage - Error Reference Guide

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

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Cause	Resolution
The service principal used to connect to iManage does not exist, is disabled, or the password is incorrect.	Go to Xakia Admin > Integrations and identify the service principal user used to authenticate to iManage. Ensure that this user exists in iManage and is enabled. Consider resetting the password for this account in iManage - and update the settings on the Xakia side with the new password.

Cause	Resolution
An iManage service disruption occurred.	Refresh your connection by going to Xakia Admin > Integrations and clicking save.

Cause	Resolution
Multiple fields are mapped to the same custom field in iManage	Go to Xakia Admin > Integrations > Field mappings and ensure that there are no field mappings that are assigned to the same custom variable.

Cause	Resolution
Service Principal User does used to connect to imanage does not have the required permissions – Xakia recommends NRTADMN access	Go to Xakia Admin > Integrations and identify the service principal user used to authenticate to iManage. Ensure that this user exists in iManage and is a member of the NRTADMIN group.

iManage - Error Reference Guide

Access is denied

Error Code 401: Unauthorized

Error Code 503: Service Unavailable

Key Error

NRC_NO_PRIVILEGE