Sometimes something funny might get caught in your cache that disagrees with Xakia - clearing your cache is the best way to ensure a smooth working environment!
Please follow these instructions on how to clear your cache and perform a hard refresh.
Clear from within Xakia
Click your name in the top right corner
Click 'Profile & Preferences'
Click 'Clear Browser Cache'
Click 'Confirm'
Sign back in to Xakia
Clear from Browser:
1. Make sure you are on the Xakia tab to clear cache (won’t work on Internet Explorer)
2. Click three buttons in top right-hand corner of your browser (not in Xakia)
Alternatively you can press Ctrl + Shift + I
3. Click ‘More tools’
4. Click ‘Development tools’
5. Click ‘Network’
6. Check box for ‘Disable cache’ and refresh browser
Once you have refreshed your browser go back and uncheck 'Disable cache'
7. Select ‘Application’ from top ribbon (may have to expand window or click the double arrows)
Click 'Storage'
Check box for ‘including third-party cookies’
Click ‘Clear site data’
8. Under ‘Storage’
Expand ‘Local storage’
Right click the Xakia URL
Click ‘Clear’
9. Close Developer tools
10. Perform a hard refresh
If you are still having issues please contact support through the chat button 
in the lower right-hand-corner.