I've added users to my account, but I can't see the users in my team members list or assign any matters to them.
In order for your team members to appear in the list of users available for matter assignment or access, they must first register an account with Xakia.
If you are an account admin, you can invite new users to the Xakia platform following the steps in this article. The user will receive an email with the subject line: 'Welcome to Xakia', which includes a link to set their password. Once a password has been set, the user will appear in the list of available team members.
For security reasons, the link will expire within 24 hours. If the link has expired, the account admin can resend a new invitation email. Follow the steps outlined in this article for more details.
If you require more information or support, please get in touch with the Support team here or email firstname.lastname@example.org.