Overview
MFA adds a second layer of security to your login using a code from an authenticator app.
You'll need an authenticator app such as Google Authenticator or Microsoft Authenticator on your phone, tablet, or computer.
Setup takes about two minutes.
Important
From July 1, 2026 at 9:00 AM PT, MFA will be required for all users who log in with a username and password. If you don't use SSO, set up MFA now so you're not interrupted.
Before you start
If you don't already have one, install an authenticator app on your device. Google Authenticator (for iPhone and Android) and Microsoft Authenticator are both free and available for iOS and Android.
Set up MFA
Click your name in the top right corner of your screen.
Select Profile & Preferences.
Under MFA, select Configure Multi-Factor Authentication.
Click Set up authenticator app.
On your phone, open your authenticator app and either scan the QR code on screen or enter the setup key shown above it.
Your app generates a 6-digit code. Enter it in the Verification Code box, then click Verify.
That's it. Next time you log in, you'll enter your username, password, and the current code from your app.
Keep access to your account
If you ever lose access to your authenticator app, backup codes are the fastest way back in. When you set up MFA, you'll get a set of one-time backup codes. Save them somewhere safe, like a password manager, so a new or lost phone can't lock you out.
For extra protection, both Google Authenticator and Microsoft Authenticator can back up your accounts to the cloud. We recommend turning that on too.
Important
If you lose access to your authenticator app and don't have your backup codes or a cloud backup, you can't reset MFA yourself. Contact support at support@xakiatech.com to reset it. Already locked out? See Fix Issues With MFA.