Every issue the AI detects comes with three action buttons: Comment, Redline and Ignore. Each button does something different to your Word document, and choosing the right one is part of how you work through a review. This article explains what each action does, when to use it, and how to undo it if you change your mind.
The three actions
Issue cards in both Playbook View and Issues Only display the same three buttons. The action you choose applies to that one issue.
Redline — inserts the AI's suggested change into your Word document as a tracked change, and adds a margin comment with the reasoning behind the change.
Comment — adds a margin comment in the Word document explaining the issue, but makes no edit to the document text. The body of the document is unchanged.
Ignore — records that you've reviewed and dismissed the issue. Nothing is added to the Word document.
When to use Redline
Redline is the right choice when you agree with the AI's suggestion and want to apply it to the document. The tracked change shows the deletion and insertion using Word's standard track changes, and the accompanying margin comment captures the reasoning so anyone reviewing the document later can see why the change was made.
In the Word document: a tracked change (deletion + insertion) and a margin comment authored by you.
On the issue card: the action buttons are replaced with a Redlined status badge.
Filter count: the Redlined chip count increases by one.
When to use Comment
Comment is the right choice when you want to flag the issue for discussion or manual resolution but don't want to impose the AI's specific wording. The margin comment captures the playbook clause name and the reasoning, but the document text itself is left untouched. Use this when the AI has correctly identified an issue but the right resolution is a judgment call you'd rather make yourself.
In the Word document: a margin comment authored by you. No tracked change is inserted.
On the issue card: the action buttons are replaced with a Commented status badge.
Filter count: the Commented chip count increases by one.
When to use Ignore
Ignore is the right choice when you don't agree with the AI's finding, the issue isn't applicable in this deal, or you've decided to accept the document's existing wording. Ignore records your decision in the review but makes no change to the Word document.
In the Word document: nothing is added or changed.
On the issue card: the action buttons are replaced with an Ignored status badge.
Filter count: the Ignored chip count increases by one.
Note: All comments and redlines are inserted under your Word user account, exactly as if you'd typed them yourself. They behave like any other tracked change or comment in Word — your team can reply, resolve or accept them as normal.
One change can resolve more than one issue
Sometimes a single redline resolves several related issues at once — particularly when a Playbook redline rewrites a defined term that several Drafting Quality issues depended on. When that happens, the AI removes the resolved issues from the list automatically. The Redlined count increases by one, but the All Issues count may drop by more than one.
Changing your mind
Once you've clicked Comment, Redline or Ignore, the action is final from the Add-In's point of view — there's no built-in undo button. To reverse a Redline, use Word's native Reject Change to revert the tracked change and delete the accompanying margin comment. To reverse a Comment, delete the margin comment in Word. Ignored issues stay ignored for the life of the current review.
Tip: If you want to start over, click Re-analyze on the results screen. Any redlines or comments you've already inserted remain in the Word document, but the AI's findings are reset and a fresh review is produced.
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