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Set Up Multi-Factor Authentication For Your Organization

MFA is required across Xakia for anyone who signs in with a username and password. Help your team set up an authenticator app to keep logging in.

Overview

  • MFA is required across Xakia for everyone in your organization who signs in with a username and password.

  • These users need to set up an authenticator app. They won't be prompted on every login: after signing in with a code, they'll only need a fresh one roughly every couple of weeks.

  • Users who sign in through SSO aren't affected.


MFA is on automatically

There's nothing for a Company Admin to switch on. MFA applies to everyone in your organization who signs in with a username and password. Each user sets up an authenticator app (such as Google or Microsoft Authenticator). If someone hasn't set up MFA yet, they'll be prompted to do it the next time they log in.

Note

MFA is automatically turned off for users who sign in through single sign-on / federated identity, since authentication is handled by your identity provider. If some of your locations use SSO and others don't, only the non-SSO users are prompted to set up MFA.

Help your team set up MFA

Point your team to Set Up MFA For Individual Users so they can install an app and finish setup. Anyone who hasn't set up yet will be prompted at their next login.

Users who access Xakia through the Internal Client Portal (ICP) can set up MFA directly from the ICP portal by opening the menu in the top-right corner and selecting Set Up Multi-Factor Authentication.

Remind them to save their backup codes somewhere safe when they set up MFA, and to turn on cloud backup in their authenticator app for extra protection. If anyone gets locked out, see Fix Issues With MFA.

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